Privacy Policy

Ember Echoes Privacy Policy

1. Introduction

Ember Echoes ("we," "our," "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.emberechoes.com, make a purchase, or interact with our services.

2. Information We Collect

We may collect the following types of information:

  • Personal Identification Information: Name, email address, phone number, postal address, and other similar contact data.
  • Payment Information: Payment card details and other payment details necessary to process your order.
  • Usage Data: Information about how you use our website, products, and services.
  • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To process transactions: We use your personal information to process your orders, manage payments, and deliver the products or services you request.
  • To improve our services: Your information helps us to better respond to your individual needs and improve our offerings.
  • To send periodic emails: The email address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information.
  • To personalise user experience: We may use information in the aggregate to understand how our users as a group use the services and resources provided on our site.
  • To improve our website: We continually strive to improve our website offerings based on the information and feedback we receive from you.

4. Personalised Designs Retention

Personalised designs will be held on file for a period of no more than 12 months from the date of your order. These designs will be stored securely and used only in the event of a reorder, using the previously allocated order number for that design. After the 12-month period, your personalised design will be permanently deleted from our records.

5. Sharing Your Information

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

6. Data Security

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. All transactions are processed through a secure gateway provider and are not stored or processed on our servers.

7. Your Rights

You have the right to:

  • Access, update, or delete the personal information we have on you.
  • Opt-out of marketing communications at any time.
  • Request that we transfer your personal data to another organisation, or directly to you, under certain conditions.

To exercise these rights, please contact us at info@emberechoes.com.au.

8. Cookies

Our website uses cookies to enhance your experience. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. You can choose to disable cookies through your individual browser options.

9. Third-Party Links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

10. Changes to This Privacy Policy

Ember Echoes reserves the right to update this Privacy Policy at any time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at info@emberechoes.com.au.